Clim8® Support

Recent updates

• My product was previously connected, but won’t reconnect to the Clim8® app

  Last updated on 2026-07-30

  It is necessary to have a working internet connection (4G, 5G or Wi-Fi) to pair the product with the Clim8® app. Remember to update the app by clicking here if you have not already done so. If your product was… Read more

• My product won’t pair even though the battery seems full

  Last updated on 2025-01-20

  As part of its eco-responsible commitment, Clim8® has adopted the USB-C charging standard for charging batteries. This decision aims to reduce the number of chargers produced and thus limit electronic waste. For… Read more

• Are there any contraindications to the use of Clim8® products?

  Last updated on 2024-08-21

  Heating products are not recommended for people with impaired physical, sensory or mental capacities or people who are unable to feel hot or cold and suffer from skin sensation disorders. A doctor’s opinion is… Read more

• How do I wash my Clim8® product?

  Last updated on 2024-08-21

  These are standard instructions, please refer to the care label or the user manual of your product. Please make sure to remove the battery before cleaning the product. Batteries should never be immersed. Jackets/vests… Read more

• The Double tap function does not work properly

  Last updated on 2024-08-21

  If the Double tap feature does not work properly, please make sure: The “Double tap” feature is enabled in your product settings in the Clim8® app You are wearing your garment You tap twice gently, to the rhythm of the… Read more