Products
Heating problem on your Clim8® product, functions not operating, LED flashing…
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My product was previously connected, but won’t reconnect to the Clim8® app
It is necessary to have a working internet connection (4G, 5G or Wi-Fi) to pair the product with the Clim8® app. Remember to update the app by clicking here if you have not already done so. If your product was… Read more
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My product won’t pair even though the battery seems full
As part of its eco-responsible commitment, Clim8® has adopted the USB-C charging standard for charging batteries. This decision aims to reduce the number of chargers produced and thus limit electronic waste. For… Read more
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How do I wash my Clim8® product?
These are standard instructions, please refer to the care label or the user manual of your product. Please make sure to remove the battery before cleaning the product. Batteries should never be immersed. Jackets/vests… Read more
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The Double tap function does not work properly
If the Double tap feature does not work properly, please make sure: The “Double tap” feature is enabled in your product settings in the Clim8® app You are wearing your garment You tap twice gently, to the rhythm of the… Read more
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My battery is not charging / defective
If your product is supplied with a Clim8® USB-C charging cable:Please refer to the article My product won’t pair even though the battery seems full. If your product is supplied with a Clim8® Wall Charger:To determine… Read more
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How can I store my Clim8® product?
For long-term storage, disconnect the battery from the product. We recommend discharging and recharging the batteries halfway at least every 3-6 months. When you don’t use them, keep your garment in a dry, temperate and… Read more
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Where can I order additional batteries or chargers?
Unfortunately, Clim8® does not sell batteries directly to users, the brands we work with do. We invite you to contact the store/website where you have purchased your product, they will be able to advise you. Read more
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My Clim8® gloves do not heat at the same time
The two gloves are autonomous, and regulate their temperature independently of each other. It can therefore happen that while one glove is heating, the other does not need it. However, the regulation temperature is the… Read more
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How do I turn off my Clim8® vest/jacket?
Sleep mode When you are not wearing your garment, it will automatically go into Sleep mode, consuming almost no battery power. The LED on the Clim8® module will turn off. The product will automatically turn back on if… Read more
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How to update the firmware of my product?
To update the firmware of your Clim8® product, follow the instructions below: Make sure you have a good internet connection and open the Clim8® app. Open the product page and click on the settings icon in the top right… Read more
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I’m having trouble pairing my Odlo I-Thermic products with the Clim8® app (sold before 2024)
Only for Odlo I-Thermic baselayer or midlayer (sold before 2024). It is necessary to have a working internet connection (4G, 5G or Wi-Fi) to pair the product with the Clim8® app. Remember to update the app by clicking… Read more
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My Clim8® product is getting too hot
If the product is getting too hot, it is possible that the conditions were not completely perfect when you paired your product, and the temperature set was not ideal or just that you feel that your product does not heat… Read more
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Do I have to disconnect my batteries between each use?
If you use your product every day, you can leave the batteries in the garment, it will automatically go into Sleep mode and will consume almost no battery. If you do not use your product for several days, we advise you… Read more
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My Clim8® vest/jacket turn on and off by itself
Sometimes your product can accidentally turn on by itself. This is often the case when it is folded or squeezed into a backpack during transportation. In this case, we recommend that you disconnect the batteries to… Read more
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What are the warranty terms for the Clim8® technology?
Clim8® technology is a component technology and not the final product, all product warranty claims will go through the brand that made the final product or the original place of purchase. Please visit their website for… Read more
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My Clim8® gloves hand auto-detection does not work properly
The auto-detection loop of the gloves is located on your wrists. This can sometimes cause problems: You remove your hands from the gloves and reinsert them immediately afterwards: the auto-detection system did not have… Read more
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My Clim8® product do not seem to be warming up
Whether woven into the textile or within a textile pad, our heated elements are integrated into the garment on the most strategic zones for optimal comfort and heating sensation. The areas where warmth is supplied have… Read more
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I’m having trouble pairing my product with the Clim8® app
It is necessary to have a working internet connection (4G, 5G or Wi-Fi) to pair the product with the Clim8® app. Remember to update the app by clicking here if you have not already done so. If you are unable to pair… Read more
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The LED light of the Clim8® module flashes
If you can’t open the Clim8® app or can’t connect to your Clim8® account, please submit a request. Orange LED, slow blinking The product is running out of battery. Please refer to battery charging instructions. Purple… Read more