App
Problems connecting to the Clim8® app, pairing or updating a product…
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How to update the firmware of my product?
To update the firmware of your Clim8® product, follow the instructions below: Make sure you have a good internet connection and open the Clim8® app. Open the product page and click on the settings icon in the top right… Read more
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I’m having trouble pairing my Odlo I-Thermic products with the Clim8® app (sold before 2024)
Only for Odlo I-Thermic baselayer or midlayer (sold before 2024). It is necessary to have a working internet connection (4G, 5G or Wi-Fi) to pair the product with the Clim8® app. Remember to update the app by clicking… Read more
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I’m having trouble signing in to the Clim8® app
Sign in with Google or Apple If you have any problem signing in with this method, please contact our Support team by submitting a request from this website. Sign in with your email address With this easy and secure… Read more
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How do I delete my Clim8® account?
In the Clim8® app, go to the Account page and click on “My information” then on “Delete my account”. The Clim8® team will automatically receive your request and manually delete your account. Once this operation has been… Read more
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The Clim8® app excessively drains my battery (iPhone/iOS)
This has been well identified by our developer teams. We are truly sorry for this inconvenience. While waiting for a corrective update, we invite you to close the app when you are not using it in order to preserve your… Read more
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The Clim8® app is not working properly on my phone
You can reset the Clim8® app by following this procedure: Log out of the Clim8® app, at the bottom of the Profile page Close the app completely. Check how to do this on Android or iOS On Android only (important!): clear… Read more
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I’m having trouble pairing my product with the Clim8® app
It is necessary to have a working internet connection (4G, 5G or Wi-Fi) to pair the product with the Clim8® app. Remember to update the app by clicking here if you have not already done so. If you are unable to pair… Read more
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I have an error message or icon
I have a notification “Problem detected. Please contact the Clim8® support.” Please contact our Support team directly from the Clim8® app. If you see this message when pairing a product, please note it is necessary to… Read more